Terms & Conditions

1. Scope of these terms

These terms apply to the use of the Kristine Fox online store and to orders placed through the website.

By placing an order, you confirm that you have reviewed the information presented during checkout and accept the terms applicable to your order.

Your mandatory consumer rights remain unaffected and these terms do not limit rights that cannot legally be excluded or restricted.

2. The Kristine Fox online store

Kristine Fox organises sales through its online store. Our team provides support with product selection, ordering, payment, delivery, returns and refunds.

For assistance with a purchase, you can contact customer service using the telephone number or email addresses shown at the end of these terms.

3. Products and availability

We aim to keep product photographs, descriptions, colours, sizes, prices and other information as accurate and up to date as reasonably possible.

Product colours may appear slightly different depending on your screen, lighting and device settings.

Product availability depends on current stock. Adding a product to your bag does not reserve it until the purchase has been successfully completed.

In rare cases a product may become unavailable after an order has been placed. If we cannot fulfil an order, we will contact you and arrange an appropriate refund for any amount already charged.

4. Prices

The price displayed on the website at the time of purchase applies to your order, except where there is an obvious technical or typographical error.

Before completing your purchase, we display the value of the items, applicable discounts, delivery costs where applicable and the total amount payable.

If we identify an obvious pricing error before fulfilling the order, we will contact you to explain the situation. We will not charge a different price without your agreement.

5. Placing an order

6. Acceptance and cancellation of an order

Receipt of an order does not require us to fulfil it where a product is no longer available, there is an obvious pricing or information error, payment has not been successfully confirmed, or there are reasonable grounds relating to misuse or fraud prevention.

If Kristine Fox cannot fulfil an order or part of an order that has already been paid for, we will inform you and initiate a refund of the relevant amount to the original payment method.

If you wish to cancel an order, contact customer service as soon as possible. If processing or dispatch has not been completed, we will try to stop the order. If this is no longer possible, you may use the available return procedure and any statutory rights that apply.

7. Payment

Purchases on the Kristine Fox website are paid exclusively by payment card through the electronic payment system available at checkout.

Cash on delivery, cash payments and bank transfers are not available as checkout payment methods.

Authorisation of a card transaction also depends on the card issuer and other participants in the payment process. If payment is not approved, the order cannot be successfully completed as a paid order.

For your security, you should never send card details to Kristine Fox customer service by email, telephone, WhatsApp message or another communication channel.

8. Delivery

Kristine Fox arranges delivery to the address you provide when placing your order.

The expected delivery time is up to 5 business days. This period is based on processing a successfully paid order and may be extended by exceptional circumstances beyond our reasonable control, such as courier delays, severe weather or extraordinary events.

If we become aware of a significant delay or other issue affecting delivery, we will aim to inform you and assist in resolving the situation.

You are responsible for providing an accurate and sufficiently complete delivery address and contact details when ordering.

9. Delivery problems

If your parcel does not arrive within the expected period, tracking shows that it has been delivered but you have not received it, or another delivery problem occurs, please contact our customer service team.

Our team will review the available information and, where necessary, communicate with the courier to help clarify and resolve the situation.

10. Returns

If you wish to return an item, contact our customer service team. Kristine Fox will arrange a courier to collect the parcel from an address agreed with you.

Kristine Fox covers the cost of return courier collection that we arrange.

For a return under our commercial return policy, the item should be unworn, unwashed, undamaged and have its original tags still attached. Please keep and pack the product carefully.

These commercial return conditions do not limit mandatory statutory rights, including applicable rights of withdrawal or rights relating to defective or non-conforming goods.

11. Inspection of returned items

Once a return is received, our team inspects the item to determine its condition and whether the return meets the conditions applicable to the request.

An item that has been worn, washed, damaged after delivery or no longer has its original tags attached may be declined under our voluntary commercial return policy.

Where a request is based on a statutory consumer right, we will handle it in accordance with the mandatory rules applicable to that request.

12. Refunds

Once a return is approved, Kristine Fox initiates the refund to the card or original payment method used for the order.

The refunded amount is the amount actually paid for the approved returned item, together with any other sums that must be refunded under applicable mandatory law.

After the refund has been initiated by us, the final time for funds to appear in your account may depend on your bank, card issuer and payment service provider.

13. Wrong, damaged or defective items

If you receive the wrong item, your product arrives damaged or you believe there is a defect, contact customer service as soon as you notice the issue.

Please provide the information needed to locate your order and understand the problem. We may ask for photographs of the product or packaging where this helps us resolve the case more quickly.

Your statutory rights concerning conformity of goods, complaints and other mandatory consumer protections remain unaffected.

14. Promotional, Club and partner codes

Kristine Fox may from time to time offer promotional codes, Kristine Fox Club codes or partner codes.

Each code may have specific conditions, such as a discount percentage, validity period, minimum order value, eligible products or usage limits.

Unless expressly stated otherwise, a promotional code has no cash value, cannot be exchanged for cash and cannot be combined with another code in the same order.

A single-use Club code may be redeemed once. A partner code may be intended for repeated use while it remains active.

Detailed rules will be set out on our separate Promotional Code Terms page.

15. Misuse of codes and orders

Kristine Fox may reject or deactivate a code, benefit or order where there are reasonable indications of a technical error, automated abuse, unauthorised use, attempted repeated use of a single-use code or another clear misuse of the system.

Such action will not limit statutory consumer rights relating to a validly completed and paid purchase where those rights apply.

16. Use of the website

You may use the Kristine Fox website to browse products, shop and use available services for their intended purposes.

You must not attempt unauthorised access to the website, administrative functions, databases or other systems, interfere with operation of the website, misuse checkout or promotional functionality, or use the website in a way that may cause harm to other users or Kristine Fox.

17. Intellectual property

The Kristine Fox name, website design, text, photographs, graphics, logos and other content may be protected by intellectual property rights belonging to Kristine Fox or other relevant rights holders.

You may view and use website content for personal purposes connected with shopping. Reproduction, publication, commercial use or distribution without an appropriate right or permission is not permitted.

Brand names and trademarks relating to products offered on the website belong to their respective owners.

18. Website availability

We aim to keep the Kristine Fox website available and functioning correctly, but we cannot guarantee that temporary interruptions, technical errors or maintenance will never occur.

Where we identify a problem, we aim to resolve it within a reasonable period and prevent technical errors from unfairly affecting customers.

19. Liability and consumer rights

Nothing in these terms is intended to exclude or restrict liability or rights that cannot be excluded or restricted under mandatory law.

Kristine Fox is not responsible for circumstances beyond its reasonable control to the extent permitted by applicable law, but we will aim to provide information and support where such circumstances affect an order.

20. Privacy

We process personal information in accordance with our Privacy Policy.

Information required for your order may be used for payment, delivery, customer support, returns and other purposes described in that policy.

21. Changes to these terms

We may update these terms from time to time to reflect changes to our services, website functionality, business rules or applicable law.

The version applying to a particular purchase is the version in effect when the order is placed, unless mandatory law requires otherwise.

The current version will remain available on this page.