Order online
Choose your products, enter your delivery address and complete your purchase by card.
DELIVERY
Shipping
We want your order to arrive quickly and safely, with clear information throughout the delivery process.
How delivery works
Order processing
After successful payment, your order is processed and prepared for dispatch.
Handover to the courier
Once the parcel is ready, it is handed to the courier for delivery to the address provided with the order.
Delivery
The expected delivery time is up to 5 business days.
Shipping cost
Shipping is free for orders of 10,000 RSD or more.
For orders below 10,000 RSD, the shipping charge is 550 RSD.
The applicable shipping cost is shown in your order summary before you complete the purchase.
Delivery time
The standard delivery time is up to 5 business days from successful completion and payment of the order.
Exceptional circumstances may result in delays, including increased parcel volumes, courier operations, weather conditions or other events outside our reasonable control.
If we become aware of a significant delay, we will aim to provide available information and assist with the delivery.
Delivery address
Please provide an accurate and complete delivery address, telephone number and other contact information required for delivery.
If you notice an address error after placing your order, contact customer service as soon as possible. If the parcel has not yet been handed to the courier, we will try to update the information.
Tracking and shipment status
Where shipment status information is available, it may be used to follow the progress of your delivery.
If you need help with your order status, contact our customer service team and we will check the available information.
If your delivery is delayed
If your order does not arrive within the expected period, please contact our customer service team.
We will check the shipment status and, where necessary, contact the courier to help clarify the situation.
If you are unavailable for delivery
A further delivery attempt or collection arrangement may depend on the courier handling your parcel.
If you have difficulty receiving the shipment, contact us and we will help you check the available next steps.
Damaged or incorrect delivery
If your parcel or item arrives damaged, or you receive the wrong product, contact us as soon as you notice the issue.
We may ask for photographs of the parcel or product to help us review the case and arrange an appropriate solution more quickly.