Privacy Policy

Our approach to privacy

We want you to understand what information you provide to Kristine Fox and why we use it. We process personal information to provide our services, fulfil orders, communicate with you and meet obligations arising under applicable law.

Where information is not necessary for your purchase or a service you have chosen, we should not request it simply because it is technically possible to collect it.

Information we may process

The information we process depends on how you use our website and services.

• Your first and last name and other information you provide when placing an order.
• Your email address and telephone number used for order confirmation, communication and customer support.
• Your delivery address and other information required to deliver your order.
• Order information, including purchased items, quantities, prices, selected variants and order status.
• Information about card payment status, transaction amount and any refund required for our order records.
• The content of communications you voluntarily send us by email, telephone or other available customer support channels.
• Information associated with a promotional, Club or partner code when you use such a code with an order.

Why we use your information

We use your information to receive and process orders, record payments, arrange delivery, manage returns and refunds and provide support before and after your purchase.

We may also process information where necessary to prevent misuse, protect our systems, handle complaints and disputes or comply with legal, accounting and other applicable obligations.

Where promotional communications require your consent, we will use your information for those communications only when you have chosen to receive them. You may withdraw consent where that option applies, without affecting processing lawfully carried out before withdrawal.

Card payments and refunds

Purchases on the Kristine Fox website are paid by card. Relevant payment service providers and financial institutions participate in processing the information required to authorise and complete the transaction.

Kristine Fox processes the information needed to associate a successful payment with your order and to maintain records of the amount and transaction status.

When a return is approved, the refund is initiated to the card or original payment method used for the order. The final time required for funds to appear may depend on your bank and other participants in the payment process.

Delivery and returns

To deliver your order, we may provide the information required for delivery to a courier or other delivery service involved in fulfilling your order.

If you request a return, our customer service team uses your order and contact information to arrange a courier to collect the parcel from the agreed address. Kristine Fox covers the return courier cost in accordance with our return conditions.

Customer service

When you contact Kristine Fox customer service, we process the information you provide so that we can understand your request and assist with a product, order, payment, delivery, return or refund.

Please do not send card details or other information that is not required to resolve your request by email, telephone or message.

Kristine Fox Club and promotional communications

If you join Kristine Fox Club, subscribe to a newsletter or register for another programme, we may process your email address and the information required to manage your registration, benefits and the communications you have chosen.

If you receive a unique Club promotional code, we may associate that code with your registration and record whether it has been used so that a single-use benefit operates as intended.

Promotional and partner codes

When you use a promotional or partner code with a purchase, we may record the code together with order information in order to calculate the correct discount, prevent unauthorised or repeated use where a code is single-use and maintain promotion records.

For partner programmes, information required to calculate partner results may be associated with an order. A partner does not need to receive your contact details merely because you used that partner’s code.

Who we may share information with

We share information only where it is required for a particular service or obligation.

• Payment service providers, banks and other participants in card payments where necessary for a transaction or refund.
• Courier and logistics providers to the extent required for delivery or arranging a return.
• Hosting, IT, security and other technical service providers where their services are necessary to operate the online store.
• Accounting, legal or other professional service providers where access to information is required to perform their engagement.
• Competent authorities where disclosure is required by law or necessary to protect rights and safety.

How long we keep information

We retain personal information for as long as it is needed for the purpose for which it was collected, including order fulfilment, customer support, returns and the handling of potential complaints.

Certain order and transaction information may be retained for longer where required for accounting, tax, legal or other obligations. When there is no longer a justified need to retain information, we delete it or appropriately anonymise it where applicable.

Your rights

Depending on the law applicable to a particular processing activity, you may have the right to:

• ask whether we process your personal information and request access to it;
• request correction of inaccurate or incomplete information;
• request deletion where there is no longer an appropriate legal basis for retaining the information;
• request restriction of certain processing or object where such a right applies;
• withdraw consent for processing that is based on your consent;
• submit a complaint to the competent data protection authority if you believe your rights have been infringed.

Data security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information should be limited to people and service providers who need that information to perform a specific task.

International processing

If a service provider involved in operating the Kristine Fox online store processes information in another country, we apply appropriate safeguards where they are required under the rules applicable to that transfer.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time when our services or data practices change or where an update is required to reflect applicable rules.

The current version will be published on this page. We recommend reviewing it periodically, particularly when we introduce a new feature involving the processing of personal information.