Payment

How to complete your order

Card payments

All Kristine Fox online orders are paid by payment card.

Cash on delivery, cash payments and bank transfers are not available as online checkout payment methods.

The amount payable is displayed in your order summary before you confirm payment.

Payment authorisation

The card transaction must be successfully approved for the order to be recorded as paid.

Approval may depend on the card issuer, available funds, security checks and other rules of participants in the payment process.

Kristine Fox cannot control a bank or payment provider’s decision to approve or decline a particular card transaction.

If payment is unsuccessful

If the transaction is declined, first check that the entered information is correct and try again.

If the issue continues, check the status of your card and transaction with the card issuer.

You may also contact our customer service team so we can check whether the order has been recorded in the Kristine Fox system.

Order confirmation

After a successful purchase, your order is recorded in our system and you will receive an appropriate confirmation or order status notification.

Keep your order number as it helps us locate your purchase more quickly if you contact customer service.

If you have made a payment but are unsure whether the order was successfully recorded, avoid placing the same order again unnecessarily. Contact us so we can check the status.

Promotional, Club and partner codes

If you have a valid promotional, Kristine Fox Club or partner code, enter it in the designated field before completing payment.

The applied discount should be visible in the order summary before you confirm card payment.

A code cannot normally be applied retrospectively to an order that has already been successfully completed.

Shipping cost

Shipping is free for orders of 10,000 RSD or more.

For orders below 10,000 RSD, shipping costs 550 RSD.

Where applicable, the shipping charge is displayed before purchase and included in the total order value.

Payment security

Enter card information only within the designated electronic payment process.

Never send your card number, security code or other sensitive card information to Kristine Fox customer service by email, telephone, WhatsApp message or another communication channel.

If you believe your card details may have been compromised, contact your card issuer immediately.

Refunds to your card

When Kristine Fox approves a refund, it is initiated to the card or original payment method used for the order.

For an approved returned item, the amount actually paid for that item is refunded together with any other amounts required under applicable rules.

After we initiate the refund, the time for funds to appear in your account may depend on your bank, card network and other participants in the payment process.

Cancelled orders

If we cannot fulfil an order that has already been paid for, we will inform you and initiate a refund of the appropriate amount to the original payment method.

If you wish to cancel an order yourself, contact customer service as soon as possible. If processing and dispatch have not been completed, we will try to stop the order.

Do not recognise a charge?

If you see a transaction associated with a Kristine Fox purchase that you do not recognise, first check whether the order was placed by a household member or another person authorised to use the card.

If you still do not recognise the transaction, contact your card issuer and our customer service team so the available information can be reviewed.