General Terms And Conditions Of Use And Sale

By using this website or placing an order, you agree to the following general terms and conditions.

I. Scope of Applicability
These terms apply to:

a) The use of any information, images, documents, and services provided on the Kristine Fox online stores, including all country-specific versions of our website (www.kristinefox.com);

b) The purchase of Kristine Fox branded products through the Website.

II. Website Terms of Use
External Links Disclaimer

The Website may include links to external sites. Kristine Fox has no control over the content or design of third-party websites and explicitly disclaims any responsibility for their content. We shall not be liable for the use or consequences of engaging with any external links. Our privacy and cookie policies do not apply to third-party websites.

Website Information

The content on our Website is intended for general informational purposes and does not constitute professional advice. While we strive for accuracy, errors or omissions may occur. Kristine Fox does not guarantee that the Website is free of errors, malware, or inaccuracies, nor that it will always be up-to-date.

To the fullest extent permitted by law, Kristine Fox shall not be liable for any damages resulting from the use or inability to use the Website, including damages caused by malware, viruses, or inaccuracies, unless caused by willful misconduct or gross negligence on our part.

We are also not responsible for damages resulting from electronic communication failures, including transmission delays, data interception, or virus attacks via digital communication channels.

III. Intellectual Property Rights
All brand names, logos, product names, and trademarks displayed on the Website belong to Kristine Fox or third-party rights holders. Unauthorized use, reproduction, or distribution of these trademarks, logos, or trade names is strictly prohibited and may constitute an infringement of the respective rights holder’s intellectual property.

The Website design, text, documents, images, videos, music, software compilations, and other content are owned by or licensed to Kristine Fox and/or its suppliers.

You may electronically copy or print portions of the Website solely for placing an order or using it as a shopping resource. Any other reproduction, modification, distribution, or republication of Website content without prior written consent is prohibited.

For permissions regarding the use of our content, please contact us for prior written approval.

Data Privacy

Kristine Fox collects and processes your personal data in accordance with our Privacy & Cookie Notice.

Unsolicited Ideas

If you submit or post any unsolicited ideas, materials, or content—including but not limited to text, images, audio, software, or other forms of information (collectively, “Materials”)—on this Website or send them to Kristine Fox via email or any other means, you grant us an irrevocable, worldwide, royalty-free, non-exclusive right to use, reproduce, modify, publish, distribute, and commercially exploit such Materials in any format or media, whether currently known or developed in the future, for the full duration of any intellectual property rights associated with the Materials. Kristine Fox is not bound by any confidentiality obligations regarding such Materials.

To the maximum extent permitted by law, you agree to indemnify and hold Kristine Fox harmless from any claims, damages, or liabilities arising from our use of these Materials, including any infringement of intellectual property or third-party rights.

III. GENERAL TERMS & CONDITIONS: Terms of Sale

This document, together with our Privacy & Cookie Notice (collectively, the “Conditions”), outlines the terms and conditions applicable to purchases made through our digital sales channels, including this website and interactive screens available in select Kristine Fox physical retail locations (“Digital Points of Sale”).

By placing an order through the Digital Points of Sale, you acknowledge that you have read, understood, and agreed to these Conditions. If you do not accept these Conditions, you will not be able to complete your purchase via these platforms, and we encourage you to visit one of our physical stores instead.

Kristine Fox reserves the right to modify these Conditions from time to time. It is your responsibility to review the Conditions before placing an order, as the version in effect at the time of purchase will apply to your transaction.

1. Key Terms of Sale
   With which entity are you entering into an agreement?
2. When can you place an order?
3. How can you place an order?
4. When does the agreement come into existence?
5. Can you cancel or modify your order before delivery?
6. Is it possible for an item to be out of stock after ordering?
7. Can we decline or cancel your order?
8. What is the price of your order?
9. How can you pay for your order?
10. How can you use a promotional code?
11. When and how will you receive your products?
12. Can you return the products?
13. Can you exchange products?
14. What law applies to this agreement, and which court has jurisdiction?
15. Where can you go if you have questions?

For further details on our Terms of Sale, please refer to the full Conditions available on our Website.

Annex 1: Return Information

1. With Which Entity Are You Entering Into an Agreement?
When you place an order through our Digital Points of Sale, the agreement is established between you and Kristine Fox Holding B.V. located at Beech Avenue 54, 1119 PW, Amsterdam, The Netherlands, registered with the Dutch Chamber of Commerce under number 73081353, tax number NL859346912B01 , hereinafter referred to as “we,” “us,” or “our.”

2. When Can You Place an Order?
You may place an order if:

You are using our Digital Points of Sale as a guest with a valid personal email address or as a registered account holder;
You are a consumer (non-business buyer) purchasing items in quantities suitable for personal use;
You are 18 years or older, or you have obtained permission from a parent or legal guardian and are legally eligible to enter into an agreement.

3. How Can You Place an Order?
Orders can be placed exclusively through our Digital Points of Sale and are available for delivery. The shipping destination must match the country in which the order was placed.

Please note that our offers on the Digital Points of Sale are non-binding, meaning we reserve the right to withdraw an offer after an order has been placed if, for example, the product is out of stock.

To complete your purchase, follow all steps in the online ordering process and select “Place Order.”

After placing an order, you will receive an Order Confirmation via email, which will include:

Product details,
The total purchase price,
Payment methods,
A copy of the terms and conditions in a downloadable format.
Once the order has been shipped, you will receive a Shipping Confirmation email.

4. When Does the Agreement Come Into Existence?
The agreement between you and Kristine Fox is formed once you have placed your order and received an Order Confirmation from us.

5. Can You Cancel or Modify Your Order Before It Has Been Delivered?
If you have placed an order by mistake or wish to cancel before it is delivered, please contact our Customer Service immediately. We will do our best to assist you, but since we prioritize fast deliveries, cancellations are only possible before the Shipping Confirmation is sent.

Once your order has been shipped, cancellations will no longer be possible. However, your right to withdrawal, as outlined in Section 12, remains unaffected.

Please note that we cannot modify existing orders (e.g., address, size, or color changes). If changes are needed, you will need to cancel the entire order and place a new one.

6. Is It Possible That a Product You Ordered Is Out of Stock?
We strive to ensure all items displayed on our Digital Points of Sale are available for immediate purchase. However, in rare cases, an item may become unavailable after an order has been placed. If this occurs, we may withdraw our offer or cancel that portion of the order. Any payments made for unavailable products will be refunded.

Our inventory is regularly updated, but occasional discrepancies may occur. If a product is sold out, we encourage you to check back, as stock is frequently replenished. Additionally, you may use our Store Locator to check availability in physical Kristine Fox locations.

7. Can We Decline or Cancel Your Order?
We reserve the right to revoke our offer, decline, or cancel your order for any valid reason, including but not limited to:

The product is out of stock.
Your billing or delivery information is incorrect or unverifiable.
Your order is flagged as unusual or potentially fraudulent by our security systems.
If we reasonably suspect fraud.
You are under 18 years old and do not have parental or legal guardian consent, or you are otherwise not legally permitted to enter into an agreement.
You are purchasing as a reseller or for commercial purposes.
If applicable, your payment via bank transfer is not received within five business days after the order confirmation.
We are unable to deliver to the address you provided.
There are evident errors in the product details or pricing on our Digital Points of Sale.
Force majeure or other circumstances beyond our control prevent the fulfillment of the order.
If we cancel or decline your order, you may not receive a Shipping Confirmation. Any payments received related to the order will be refunded, and we will inform you via email with the reason for cancellation.

8. What Is the Price of Your Order?
The prices displayed on our Digital Points of Sale are in local currency and include VAT. The total amount shown at checkout includes taxes and any applicable shipping fees. This amount will be reflected in your Order Confirmation. If you pay by credit card, the total amount will appear on your bank statement.

Prices may change, but these changes will not affect any confirmed orders.

If we discover a pricing error on one or more items in your order, we will notify you as soon as possible. You will have the option to confirm your order at the correct price or cancel it. If you choose to cancel and have already paid, we will issue a full refund. We are not obligated to fulfill an order at an incorrect price unless:

You have already received an Order Confirmation, and
The incorrect price was reasonably perceived by you as correct.

9. How Can You Pay for Your Order?
We accept payment through credit card (MasterCard, Visa, American Express), PayPal, and other payment methods available on our Digital Points of Sale. You may also partially pay using a valid promotion code.

For orders with post-payment options (where applicable), payment must be made according to the timeframe set by the payment provider.

The maximum order amount may vary based on your payment method and whether you are a guest or registered user. More details are available on our website.

During payment, we may conduct credit checks. Based on these checks, we may adjust, refuse, or limit an order or a selected payment method. In such cases, alternative payment options may be offered. Our Customer Service does not have access to credit check results.

10. How Can You Use a Promotion Code?
Promotion codes are valid only for purchases made through our Digital Points of Sale and are limited to single-use transactions.

To apply a promotion code:

Enter your code in the “Enter Your Promo Code” field on the shopping bag page.
Click “Apply.”
Additional conditions may apply. Unless stated otherwise, promotion codes cannot be combined with other offers or discounts.

If you return an order, the discount from the promotion code will be proportionally split across the returned items. Promotion codes are non-refundable and cannot be reissued in case of full or partial returns.

11. When and How Do You Receive Your Products?
We aim to deliver orders within 2 to 5 business days after shipment. However, during promotional periods, delivery times may vary.

For more information on delivery times and rates, please visit our Delivery Information page. If, for any reason, we are unable to deliver your order on time, we will notify you, cancel your order, and issue a refund (if payment was already processed).

Delivery to an Address of Your Choice

During checkout, you can choose your preferred delivery address. Details about your chosen delivery method will be included in your Order Confirmation.

If products arrive with visible material or production defects, including damages from shipping, please contact our Customer Service immediately.

Once delivered to the address you provided, you assume responsibility for the products. The products remain our property until full payment is received.

Delivery to a Kristine Fox Store

If you choose to collect your order in-store, you will receive an email confirmation when your order is ready for pickup.

To collect your order:

Present your order number and valid ID to the store associate.
If someone else is picking up on your behalf, they must also present the order number.
A signature is required upon collection.

12. Can You Return the Products?
To be eligible for a return, products must be:

Unworn, unwashed, and in their original condition
Complete with all labels and tags intact
Not used beyond what is necessary to assess suitability
If the condition of returned items does not meet these requirements, we may deduct an amount corresponding to the depreciation in value.

Please do not return items from multiple orders in the same parcel to avoid delays in processing your refund.

The following items cannot be returned:

Personalized products
(Partially) used gift cards
Underwear, swimwear, perfumes, or makeup (unless in sealed original packaging)
Your Legal Right to Withdrawal

You have 14 calendar days from the date of receipt to withdraw from your purchase without providing a reason.

If your order contained multiple items delivered separately, the 14-day period begins when the last item is received.

To initiate a withdrawal, you must inform us via Customer Service. You may use our withdrawal form, but it is not mandatory.

Once we receive your withdrawal request:

We will refund all payments related to your order within 14 days, including shipping costs (if applicable).
Refunds will be processed using the same payment method as the original transaction.
Returns must be sent back using our provided return label.
If you fail to return the products within 14 days of your withdrawal request, we may withhold the refund.

Additional Return Policy (Beyond the Legal Withdrawal Period)
Beyond your 14-day legal withdrawal right, we offer an additional 46-day return period, allowing you to return products up to 60 days from the date of receipt.

This extended return period follows the same conditions as the legal withdrawal policy.

Returns Due to Defects
If your received product has material or manufacturing defects, including damage during transport, please contact Customer Service immediately.

You may return defective, incorrectly described, or non-conforming products within 6 months of receipt. If your claim is valid, we will issue a full refund, including shipping costs (if applicable).

Under Dutch and EU law, products must meet contractual agreements. You are entitled to several statutory rights if you report a defect within a reasonable timeframe. The limitation period for claims is two years after discovering the defect.

These rights are in addition to any other warranties or consumer protections applicable under local laws.

13. Can You Exchange Products?
It is not possible to exchange products. If you are not fully satisfied with your purchase, you can return the item and receive a refund, as described in these Conditions. If you would like a different product, color, or size, please place a new order.

14. What Law Applies to the Agreement Including These Conditions and Which Court Can I Go To?
This agreement, including these Conditions, is governed by the laws of the Netherlands, excluding the Vienna Convention on the International Sale of Goods. However, this choice of law does not deprive you of any protection provided by the mandatory laws of the country in which you reside, provided that Kristine Fox offers and sells products in that country.

The competent court in Amsterdam, the Netherlands, shall have non-exclusive jurisdiction over disputes relating to these Conditions. This means that you may bring a claim in Amsterdam, or alternatively, in a court within your jurisdiction that enforces consumer protection laws.

If Kristine Fox initiates legal proceedings against you in Amsterdam, you have the right to inform us in writing within one month that you prefer the dispute to be resolved by a court in your country of residence.

For online disputes, the Online Dispute Resolution (ODR) platform is available at http://ec.europa.eu/odr. Please note that Kristine Fox does not currently participate in an online dispute resolution procedure before a dispute resolution body.

15. Where Do I Go If I Have Questions?
For any questions, concerns, or complaints, please contact our Customer Service:

Kristine Fox Holding B.V.
Beech Avenue 54
1119 PW Amsterdam
Netherlands

Telephone: +31 85 006 90 35 (standard rates, prices from mobile may vary)

E-mail: info@kristinefox.com

Last updated: 18/01/2025

Exercise Your Right of Withdrawal
If you wish to withdraw from your order, you must inform us of your decision by an unequivocal statement (e.g., a letter sent by post or e-mail) using the following contact details:

E-mail: info@kristinefox.com

Beech Avenue 54
1119 PW Amsterdam
Netherlands

You may use the model return form available online, but this is not obligatory.

Model Return Form
Invoice Address:
Delivery Address:

Customer Number: _________________________
Invoice Number: __________________________
Invoice Date: ____________________________

Pos. EAN Reason Items:
Please enter the number of the return reason for the item(s) being returned:

Reason for Return:

No reason
Does not fit
Looks different from the website
Multiple sizes ordered
Multiple items ordered, only keeping some
Complaint
Quality issue
Other reason: ____________________________
How to Return Your Items
Fill in the return form and submit it online and/or include it in your return package.
Attach the return label provided to your package, ensuring it fully covers the old shipping label.
Hand over the package to the carrier or, if available in your country, return it to one of our Kristine Fox stores.
Return Conditions
Items must be complete, unworn, unwashed, and have all original labels attached in their original packaging.
Returns must be made within 60 days of receiving your order.
Certain items may not be eligible for return. Please visit our Return Information page for further details.
Download & Print
For a printable version of the return form, please visit our Returns & Exchanges section on our website.