Customer Service
Klarna - All you need to know about Klarna
Klarna is a payment service provider that allows you to buy products now and pay after you have received them, free of interest. Please be aware that Klarna’s services are a form of credit, so you have to be 18 + years old to use Klarna as a payment method. Note that fees may apply to late payments.
Pay Later with Klarna
With Klarna’s Pay Later service, you can easily buy items on our website and pay for them after you have received your order; this means you only pay for the items that you have decided to keep.
Simply place your order and choose Pay Later with Klarna as a payment method. After placing the order, you will receive an order confirmation email and a separate email from Klarna with all the payment details. You have 30 days to pay for the items from the date the order was shipped to you.
Pay Over Time with Klarna
Split your purchases into three (3) interest-free monthly payments. The first payment is made at the point of purchase, with the remaining payments scheduled automatically every 30 days. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule, but you can make early payments anytime you wish. Simply place your order and choose Klarna Pay Over Time as a payment method. You’ll pay the first part of the payment upon finalising your order placement. After you have received your order, you can pay the remaining amount in two separate installments. Klarna will send you a reminder for every installment to be paid one month after the previous payment period.
Klarna is an independent payment provider not owned by us. You can read the full terms & conditions here. For more information about your invoice or Klarna in general, contact them here. *Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.
Which payment methods can I use?
You can find an overview of the payment methods we offer on our shopping bag page, as well as on our checkout page.
Available payment methods:
- PayPal and PayPal
- Express
- Mastercard
- VISA
- American Express
- Klarna
Please note: If you use PayPal Express as a payent method, always double check your default shipping address on your PayPal account, to avoid wrong address details being used for shipping.
Can I get a VAT invoice?
We do not issue any VAT invoices for any purchases made. Additionally, please note that all online purchases are not eligible for a VAT refund.
How can I use PayPal as a payment method?
When you select PayPal at the checkout, we’ll lead you straight to the PayPal website. If you already have a PayPal account, you can log in and confirm the payment. If you don’t have a PayPal account, you can set one up and easily proceed with the payment. Refunds from returns will be logged onto the registered PayPal account. To make sure everything will be delivered at the right address, please check if all the information in your PayPal account is correct.
We are available Monday - Sunday: 9AM - 9PM CET.